Sharpe's Septic Tank & Well Drilling Service LLC in Gaston, SC

Response from the owner

We are sorry this situation has become so frustrating, but several important facts are missing from this review. Sharpe’s originally drilled this well before Mr. Nugent purchased the property. After our original installation, the well was subsequently struck and significantly damaged during grading operations associated with the builder. Sharpe’s was later called back to repair that damage. This occurred before Mr. Nugent purchased the home. When the pump later failed, Sharpe’s responded and successfully obtained the replacement pump itself under warranty at no charge to Mr. Nugent. The approximately $1,000 charge was for the labor and equipment necessary to pull the failed pump and install the replacement. Prior to that work, Mr. Nugent was advised that only the roof portion of his existing pump enclosure needed to be removed for access. He later advised us that he had removed the entire structure. At his request, we then provided a temporary well cover at a reduced price, with an agreement that the full amount would be refunded when a permanent replacement enclosure was built and Sharpe’s retrieved the temporary cover. We also continued pursuing the labor expense with the builder’s successor. Mungo Homes has now issued Sharpe’s a purchase order associated with this property covering the pump removal and replacement labor, and reimbursement is being processed. Finally, Sharpe’s did not report or have Mr. Nugent’s previous review removed. A third-party review-removal company actually contacted us offering that service for a fee, and we declined. Sharpe’s did not sell this home, did not cause the prior grading damage to the well, and was not involved in what was or was not disclosed during the sale of the property. We respect Mr. Nugent’s right to be dissatisfied and to share his opinion. We simply ask that the documented facts surrounding our involvement be represented accurately.

Response from the owner

This reviewer was not our customer and did not hire Sharpe’s to drill, repair, or service this well. He is a family member of the homeowner involved in the separate dispute referenced in another review. Several of the technical conclusions stated here are expressly identified by the reviewer himself as assumptions, and they do not reflect the complete documented history of this well. Most importantly, after the original well installation, the well sustained significant physical damage during grading operations before the current homeowner purchased the property. Sharpe’s was later called back to repair that third-party damage. We maintain the original well records and subsequent service history and strongly disagree with unsupported conclusions regarding the well depth, construction, development, aquifer selection, employee competence, and cause of the later pump failure. We welcome reviews from customers based on their actual experience with our company. We also believe technical claims about another person’s property should be based on the complete documented record rather than assumptions.

Response from the owner

We appreciate your kind words. Happy we could help!!

Response from the owner

Jake, Can you please call my office 803-755-1615. I do not recall any of what you are describing and do not have your name listed in our customer lists. I believe you may have us confused with another company. I would like to confirm and address any issues you have had with us, if it was us! Thank You _ Randi Hall PS I would like for you to post PROOF that we have completed work for you... INVOICE OR EMAIL OR THE LIKE.

Response from the owner

Ms Denniston. None of my staff recognize your name. Can you please elaborate or give me a call. I'd like to know more about your experience--Randi Hall, Manager Ms Denniston, I never heard back.. Could you please call me? I'd like to know more about your experience. 6/5/2026