How listings are ranked
Every company is scored out of 100 on six checks. The formula is below in full, because a ranking you cannot inspect is just an opinion with a number on it.
The six checks
| Check | Points |
|---|---|
| State licence verifiedMatched against the state's own roster, by name and number | 30 |
| Review recordCount and star distribution, with the date we read it | 25 |
| Services evidencedNamed on the company's own site or listing, quoted and linked | 20 |
| Profile maintainedThe business claims and updates its own listing | 10 |
| Hours publishedA usable weekly schedule, not a single day | 10 |
| Contact completePhone and a street address on record | 5 |
What the score is not
It is not a rating of workmanship. It counts records, and a record cannot tell you whether a crew turned up on time. A low score usually means a company keeps little public information, which is a different thing from doing bad work, and every page says which of the six checks came up short rather than hiding the deduction in a total.
Paid placement
Sponsored slots sit above the ranked list, never inside it, and are labelled as sponsored. The organic order is the verification score and nothing else. A company cannot buy a point, and information a company tells us about itself does not earn one either. Only a record we can read ourselves does.
Claiming
Claiming a listing is free, involves no sales call, and does not change the score. It exists so the business can correct what is wrong.