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Drainworks Plumbing & Septic LLC in Colchester, CT

4.8 from 17 Google reviewsHours published2 services found on their website
489 Old Hartford Rd, Colchester, CT 06415(860) 337-3109calldrainworks.com/ opens in a new tab
Drainworks Plumbing & Septic LLC

About Drainworks Plumbing & Septic LLC

From the website of Drainworks Plumbing & Septic LLC, read 15 Sept 2026. It describes what the company says it offers, not independent verification.

Drainworks provides emergency septic and sewer service in Colchester. Sewage backing up into household drains, standing water in sinks or bathtubs, and unpleasant odors are signs the company says need immediate attention.

Septic Services in Colchester

Quoted from the website of Drainworks Plumbing & Septic LLC, read 15 Sept 2026.

The company pumps septic tanks to help maintain system function and reduce the risk of backups. Its guidance recommends pumping every 3 to 5 years, with the timing shaped by household usage.

  • Sewage Backup

    Symptoms such as unpleasant odors inside or outside your home, sewage backup in household drains, or standing water in your sinks and bathtubs indicate the need for immediate professional attention.

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  • Septic Tank Pumping

    To maintain the proper balance, regular septic tank pumping every 3 to 5 years, depending on household usage, is recommended.

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Septic Service Categories

These are how Google lists the business, not proof of a service offered.

Septic system servicePlumberSewage disposal service

Published hours (not a full week)

Saturday
8:00 AM to 4:00 PM

Google Reviews

4.8 17 Google reviews
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  1. Olivia S.

    August 2026

    My parents just bought a camper that needs a lot of work. The septic tank was full and leaking. The company was able to come out quickly. They sent Brando, who was kind, knowledgeable, and made the process so easy. He noticed the grey tank was leaking because it wasn't positioned correctly and fixed it for us. 5 stars for exceptional, stress free service. Thank you!

    Response from the owner

    Thank you for sharing your story and giving us such a kind review! It was a pleasure working with your family. We look forward to servicing all your plumbing and septic needs in the future.

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  2. William S.

    August 2026

    Brandi comes out every month and takes care of athe camper on my property. They do such an amazing job. Fist clean. Half the time I didn’t know they have been there until they call. The office staff that help book my appointments are thorough. They get the information right every time. I definitely recommend them and all their services.

    Response from the owner

    Wow, thank you for the amazing review! We appreciate you taking the time and letting us know our Team has been meeting your expectations. We look forward to servicing you in the future.

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  3. Jay A.

    August 2026

    I was disappointed with my experience. My main concern was the lack of transparency regarding pricing. I was charged a $99 service fee before knowing what the total cost would be to unclog the kitchen drain. I understand that plumbing issues can vary in complexity, but I believe customers should receive clearer information about potential costs upfront. Greater transparency in pricing would have made for a much better experience. ----------------- Thank you for the owner’s response. It clarified, but unfortunately confirmed, my concerns about pricing: 1.

    Response from the owner

    Jay, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience. We do want to clarify our process, as transparency with our customers is very important to us. Our calls are recorded, and during the scheduling call, our team clearly explained that there is a $99 dispatch fee to send a technician to the property, assess the issue, and provide upfront pricing options before any additional work is performed. When you called, a ballpark price was not requested, and our technician was dispatched and arrived promptly within 1.5 hours to assist with the kitchen drain issue. You had stated that you had attempted to snake yourself but were unsuccessful with the rented snake. Once onsite, the technician was able to assess the specific circumstances and provide pricing based on the actual work required. We understand that customers want to know what a repair may cost before moving forward, which is why we provide upfront estimates after properly diagnosing the issue. We never want a customer to feel pressured to approve work, and the $99 dispatch fee which we collect at the end of the appointment allows us to send a licensed technician to evaluate the problem and provide options whether that be snaking or jetting the line depending on access. We appreciate your feedback and will continue to make our pricing and process clear from the initial phone call through completion of the service.

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  4. Tom T.

    August 2026

    Overcharged for simple septic pump out. If you are not home you wouldn't know, but they offer 12 inches of digging as part of their standard price and then tack on an additional $65 thereafter. I regularly have mine done so this wasn't my first time. I know precisely where my septic is located. I showed the technician where it was. It was a simple remove the grass with a shovel dig. Afterwards he hands me the bill and tacks on an additional $65 over their already expensive charge. You probably wouldn't know how deep your covers are if you had them stop by when you weren't home.

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  5. Cathy B.

    July 2026

    I had a well cover put on and a whole house water filter installed. Two young men came out to do the job and were very professional, easy to talk to about the job and very efficient. I also had my septic tank pumped out last year and a well pump replaced earlier this year. Im very happy with all the work done and will call again! Thank you so much for everything!!!!

    Response from the owner

    Cathy it's always a pleasure working with you. We appreciate the 5 Star review for our Team. We aim for our service to exceed your expectations! Drainworks looks forward to servicing your home in the future.

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From the Google listing, checked 30 Aug 2026.

Several customers describe septic work completed promptly and carefully. Olivia says the crew came quickly for a leaking camper tank, Cathy mentions a septic pump-out among several completed jobs, and Andrew says the team arrived on time to inspect and pump a septic system during a home purchase.

Map and Directions

Drainworks Plumbing & Septic LLC489 Old Hartford Rd, Colchester, CT 06415

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Other Septic Companies in Southeastern Connecticut County

From the Google listing, checked 30 Aug 2026.

Ratings among the county peer group are close even where the feedback base reaches double digits. Flushaway Septic Tank Cleaning INC has a 4.9 rating from 15 reviews, while Skips Wastewater Services has a 5.0 rating from 14.

Frequently Asked Questions

What services does Drainworks Plumbing & Septic LLC offer?

Published on their website: Sewage Backup, Septic Tank Pumping.

How is Drainworks Plumbing & Septic LLC rated?

4.8 stars from 17 Google reviews.